Refund and Return Policy

1. Overview

At Hayaa Atelier, customer satisfaction is our priority. We offer a comprehensive return and refund policy to ensure you are completely satisfied with your purchase. This policy outlines the conditions and procedures for returns, refunds, and exchanges.

2. Return Window

You may return products within 7 days of receiving your order, provided they meet our return eligibility criteria outlined below.

3. Return Eligibility

To be eligible for a return, products must meet the following conditions:

Eligible for Return

• Product is unopened and in its original packaging
• All seals and safety stickers are intact
• Product has not been used or tampered with
• Original labels and tags are attached
• Return request is made within 7 days of delivery
• Product is not damaged due to customer mishandling

Not Eligible for Return

• Products with broken seals or opened packaging
• Products that have been used or partially consumed
• Products damaged by customer after delivery
• Products without original packaging or labels
• Sale or clearance items (unless defective)
• Customized or personalized products

4. Return Process

Follow these steps to initiate a return:

5. Refund Methods

Refunds will be issued using the same payment method as the original purchase:

• Cash on Delivery: Bank transfer or store credit
• Credit/Debit Card: Refund to the original card (5-10 business days)
• Bank Transfer: Refund to the same bank account (3-5 business days)
• Digital Wallet: Refund to the same wallet (1-3 business days)

Refunds include the product price. Shipping charges are non-refundable unless the return is due to our error or a defective product.

6. Exchanges

We offer exchanges for:

• Defective or damaged products
• Incorrect products shipped
• Different size or variant of the same product (subject to availability)

Exchanges are subject to product availability. If the desired product is out of stock, we will offer a refund or store credit.

7. Shipping Costs for Returns

• Our Mistake/Defective Product: We provide a prepaid shipping label at no cost to you
• Change of Mind: Customer bears return shipping costs
• Wrong Product Ordered: Customer bears return shipping costs

8. Damaged or Defective Products

If you receive a damaged or defective product:

• Contact us immediately with photos of the damage
• Do not use or open the product
• We will arrange for a free return pickup
• You will receive a full refund or replacement at no additional cost
• Shipping charges will be fully refunded

9. Quality Guarantee

All Hayaa Atelier products come with our quality guarantee:

• Quality checked before shipping
• Properly packaged to prevent damage
• Products tested for authenticity
• Clear product information provided

If any product fails to meet these standards, we will provide a full refund or replacement.

10. Partial Refunds

In some cases, we may issue partial refunds:

• Product returned without original packaging
• Product shows signs of use beyond inspection
• Product returned after 7 days but before 14 days
• Missing accessories or documentation

Partial refund amount will be determined based on the product condition.

20. Contact for Returns

For all return and refund inquiries, please contact us: