Shipping Policy

1. Overview

At Hayaa Atelier, we are committed to delivering your products fresh and on time. This Shipping Policy outlines our delivery process, timelines, charges, and coverage areas.

2. Shipping Coverage

We deliver across Pakistan.

Major Cities (Express Delivery Available)

• Karachi
• Lahore
• Islamabad
• Rawalpindi
• Faisalabad
• Multan
• Peshawar
• Quetta
• Hyderabad
• Sialkot

Other Cities and Towns

We ship to 100+ cities and towns. Standard delivery is available for most locations. Enter your postal code at checkout to confirm delivery availability.

3. Shipping Methods

4. Shipping Charges

Delivery Zones

Additional Shipping Services

5. Order Processing Time

• Standard Orders: Processed within 24 hours
• Express Orders: Processed within 6 hours
• Weekend Orders: Orders placed on weekends are processed on Monday
• Public Holidays: No processing on national holidays

6. Delivery Timeframes

Estimated delivery times (business days from order confirmation):

* Delivery times are estimates and may vary due to weather, public holidays, or courier delays.

7. Order Tracking

Track your order easily through multiple channels:

• Tracking Link: Click the "Track Your Order" button in your order confirmation email for instant access (no login required)
• Account Dashboard: Log in to your account to view all your orders
• Email Notifications: Receive updates at each stage (confirmed, dispatched, out for delivery, delivered)
• Customer Service: Call or email for manual tracking assistance

Tip: Save your tracking link from the order confirmation email. You can access it anytime to check your order status.

8. Courier Partners

We partner with trusted courier services to ensure reliable delivery:

• TCS: Nationwide express delivery
• Leopards Courier: Reliable nationwide shipping
• M&P: Affordable delivery across Pakistan

9. Packaging Standards

We take special care in packaging your products:

• Premium branded packaging
• Dust bag included with every abaya
• Secure packaging for safe delivery
• Gift wrapping available
• Tamper-evident security seals
• Care instructions included

Delivery Attempts

Our courier partners will make delivery attempts as follows:

• First Attempt: On scheduled delivery date
• Second Attempt: Next business day if first attempt fails
• Third Attempt: Final attempt on the following day
• Failed Delivery: Package returns to warehouse after 3 failed attempts

Please ensure someone is available to receive the package. We'll send delivery time notifications in advance.

Signature Required

For security and quality assurance:

• Signature is required for all deliveries
• Valid ID may be requested for high-value orders
• Deliveries cannot be left unattended

Address Changes

Need to change your delivery address?

• Before Dispatch: Contact us within 2 hours of order placement for free address changes
• After Dispatch: Contact courier partner directly (address change fee may apply)
• In Transit: Limited ability to change; may require package return and re-dispatch

Delivery Delays

While we strive for on-time delivery, delays may occur due to:

• Severe weather conditions or natural disasters
• Public holidays and strikes
• Incorrect or incomplete address information
• Courier operational issues
• Remote or hard-to-reach locations

We'll keep you informed of any delays and work to resolve them quickly.

Package Inspection

Upon delivery, please:

• Inspect the package for external damage before signing
• Check the security seal is intact
• Verify the items against your order confirmation
• Report any issues immediately to the delivery person
• Take photos of damaged packaging for claim purposes

If you notice damage or discrepancies, you may refuse the delivery and contact us within 48 hours.

Undeliverable Packages

Packages may be deemed undeliverable if:

• Address is incorrect, incomplete, or inaccessible
• Recipient refuses delivery
• No one available after 3 delivery attempts
• Area becomes temporarily inaccessible

Undeliverable packages are returned to our warehouse. Refunds are issued minus shipping charges and a 10% restocking fee.

Bulk Orders

Special shipping terms for bulk orders (10+ units):

• Free standard shipping on orders above Rs 50,000
• Dedicated account manager
• Flexible delivery scheduling
• Multiple delivery addresses
• Custom packaging options

Contact our bulk order team at wholesale@hayaaatelier.com for customized shipping solutions.

International Shipping

International shipping is not available at this time. Subscribe to our newsletter for updates.

Insurance

All shipments are automatically insured at no additional cost:

• Full order value coverage
• Protection against loss, theft, or damage in transit
• Claims processed within 7-10 business days
• Replacement or full refund for valid claims

Contactless Delivery

For your safety and convenience, we offer contactless delivery:

• Request contactless delivery in order notes
• Package will be left at your doorstep
• Delivery person will notify you via phone/doorbell
• Photo proof of delivery will be taken

Contact Shipping Support

For shipping-related questions or issues, please contact us: